Installing or using an app
Setup questions for CarryLeads, Munafa or Dhandha, or help interpreting what a number in the app means. Include your store domain so we can look at the right install.
Munodha › Contact
Talk to the people who build the apps.
One address reaches us. Support is answered by the people who wrote the software, so a bug report goes straight to someone who can fix it.
What to send
Write to the same address for any of these.
Something is wrong
A figure that looks incorrect, a page that will not load, a search that returns nothing. Tell us what you expected and what you saw, and include the store domain.
Billing
Charges appear on your Shopify invoice rather than being billed separately. Write to us for anything that looks wrong and we will trace it.
Privacy and your data
Requests to access or delete the data an app holds about your store. See the privacy policy for what is stored and for how long.
Before you install
Not sure an app fits your store? Describe the store and we will tell you plainly, including when the answer is that it is not a good fit.
Press and partnerships
Same address. Say what you are working on and we will point you at whoever can help.
Response
A person reads every message.
Munodha is a small practice, so replies come from a person rather than a ticket queue. We aim to answer within two business days. If something is broken and blocking your store, say so in the subject line and we will look at it first.
We do not publish a phone number. Email keeps a written record of what was asked and what was changed, which is what you want when the question is about your store's numbers.